FAQs

Effective Date: 7 March 2025

Introduction

fr&nk - Capability Leaders (ABN 80 879 206 509) respects your privacy and is committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://frankcapability.com/, engage our services, or interact with us.

What Information We Collect

We may collect:

  • Your name, job title, organisation, and contact details (phone, email, address)

  • Information you provide when you contact us, book a call, or request services

  • Details about your business, project needs, or service preferences

  • Payment information if you engage our services

  • Information collected via website forms (including feedback and enquiries)

We also collect basic technical data when you visit our website, including:

  • IP address

  • Browser type

  • Pages visited and time spent on site

  • Device and operating system information

  • Referring website or source

How We Collect Your Information

We collect personal information when you:

  • Contact us via our website, email, or phone

  • Book a consultation

  • Subscribe to our newsletters or updates

  • Engage our services

  • Apply for employment or contract work with us

  • Participate in case studies, events, or promotions

We may also collect publicly available information (e.g., from LinkedIn) and information provided by third parties, such as referrals.

Why We Collect Your Information

We collect personal information to:

  • Deliver our services

  • Respond to enquiries and bookings

  • Manage client relationships

  • Send updates, insights, or newsletters (you can opt-out anytime)

  • Process payments and manage accounts

  • Improve our website, services, and client experience

  • Comply with legal and regulatory requirements

  • Develop case studies or promotional content (with opt-out available)

Who We Share Information With

We do not sell your personal information.

We may share information with:

  • Our employees, subcontractors, and consultants involved in service delivery

  • IT, hosting, marketing, and payment service providers who support our business

  • Professional advisers (e.g., legal, accounting) if needed

  • Regulators if required by law

  • Other parties with your consent or as required under the Privacy Act

All third parties are required to comply with Australian privacy laws.

Data Security

We take reasonable steps to protect personal information, including:

  • Secure storage and encryption where appropriate

  • Access controls (only authorised personnel have access)

  • Regular security and process reviews

If we no longer need your personal information, we will securely destroy or de-identify it.

Your Rights

You can:

  • Request access to your personal information

  • Ask for corrections if your information is inaccurate

  • Opt-out of marketing communications anytime

  • Make a complaint if you believe we have breached the Australian Privacy Principles

Cookies & Website Analytics

Our website uses cookies to improve functionality and track visitor activity. You can disable cookies in your browser settings, but some features may not work correctly.

We also use tools such as Google Analytics to understand how visitors use our website and to improve our content and services.

Case Studies & Publicity

As outlined in our Terms of Service, we may develop case studies showcasing work done with clients. Clients can opt out using our Publicity Opt-Out Form.

Gender-Based Harassment & Sexual Harm – Zero Tolerance

fr&nk has a Zero Tolerance Policy towards gender-based harassment, sexual harassment, and sexual harm in all interactions with clients, subcontractors, and employees. Any breaches may result in service termination and, where required, reporting to relevant authorities.

Complaints & Contact

If you have questions, requests, or concerns about your personal information, please contact us:

fr&nk - Capability Leaders
Email: admin@frankcapability.com
Website: https://frankcapability.com

We aim to respond to privacy complaints promptly. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.